RETURNS OR EXCHANGES

We want every customer to have a satisfying shopping experience. If you need to return an item or request a refund, please first contact us via the customer service email listed on our website, providing your order number and relevant details.

1. Return Period

Customers may submit a return request within 30 days of receiving the item. Returned items must be unused, unwashed, and undamaged, with original packaging and accessories intact whenever possible, ensuring the item remains suitable for resale.

2. Quality Issues

If an item has quality issues, was damaged during shipping, or differs significantly from the order, please contact customer service promptly and provide photos or other necessary proof. Once confirmed as the seller’s responsibility, we will cover reasonable return shipping costs and arrange a refund or another appropriate solution based on the situation.

3. Returns Unrelated to Quality

For returns due to personal reasons, the customer is responsible for return shipping costs. Upon receipt, we will inspect the item’s condition. Orders meeting the return criteria will proceed to the refund process.

4. Non-Returnable Items

Items that have been used, washed, or damaged, are clearly unsuitable for resale, or fall outside the specified return period may not be accepted for return, except where otherwise required by applicable law.

5. Refund Processing Time

After receiving and inspecting the returned item, we typically process refunds within 3–5 business days. Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

6. Lost Shipments

If your package appears to be lost in transit, please contact our customer service team and provide your order number and tracking information. We will investigate the shipment status with the shipping carrier when necessary.

If the carrier confirms that the package has been lost, or the shipment cannot be located after a reasonable investigation, we will work with you to arrange an appropriate resolution, which may include a replacement shipment or a refund, depending on the circumstances and product availability.

Customers are encouraged to check the tracking information and contact us promptly if there has been no tracking update for an extended period or if the estimated delivery date has passed significantly. We will review each case individually and handle confirmed lost shipments in accordance with applicable consumer protection laws.

7. Return Address

Return Address:

3055 Enterprise Ct.
Vista, CA 92081
United States

Please do not ship items to any other address without prior confirmation, as this may delay the processing of your return.

8. Contact Information

To request a return or refund, report a lost shipment, or inquire about an order, please contact us via the customer service email or contact form listed on our website. We will review your request and assist you within a reasonable timeframe.

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