RETURNS OR EXCHANGES
We want every customer to have a satisfying shopping experience. If you need to return an item or request a refund, please first contact us via the customer service email listed on our website, providing your order number and relevant details.
- Return Period
Customers may submit a return request within 30 days of receiving the item. Returned items must be unused, unwashed, and undamaged, with original packaging and accessories intact whenever possible, ensuring the item remains suitable for resale.
- Quality Issues
If an item has quality issues, was damaged during shipping, or differs significantly from the order, please contact customer service promptly and provide photos or other necessary proof. Once confirmed as the seller’s responsibility, we will cover reasonable return shipping costs and arrange a refund or other solution based on the situation.
- Returns Unrelated to Quality
For returns due to personal reasons, the customer is responsible for return shipping costs. Upon receipt, we will inspect the item’s condition; orders meeting return criteria will proceed to the refund process.
- Non-Returnable Items
Items that have been used, washed, or damaged, are clearly unsuitable for resale, or fall outside the specified return period may not be accepted for return, except where otherwise required by law.
- Refund Processing Time
After receiving and inspecting the returned item, we typically process refunds within 3–5 business days. Refunds will be issued via the original payment method; the actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Return Address
Address: 20417 Sherman Way Apt 204
Winnetka, CA 91306
Please do not ship items to any other address without prior confirmation, as this may delay the processing of your return.
- Contact Information
To request a return or refund, or to inquire about an order, please contact us via the customer service email or contact form listed on our website. We will assist with your request within a reasonable timeframe.